The Financial Conduct Authority (FCA) has outlined the measures it will take to protect consumers and sets out when and how the organisation takes action. The Approach to Consumers document sits alongside a new discussion paper on a Duty of Care and taken together are intended to ensure there are no gaps in protection for consumers in the financial sector.
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Gone are the days when organisations could simply promise a speak up culture. Today, fostering a culture of trust, integrity, and a positive work environment…
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