by Adam Oldfield
‘Frictionless Banking’ is one of those industry terms that feels like it has already become a cliché. In reality, it has become a more important topic than ever. Over the last 36 months, the Financial Services industry appears to have reached a consensus on what the term actually means. Broadly speaking, frictionless banking once only referred to the streamlining of back office processes in order to deliver quicker turnarounds and reduce internal costs.