by Bob Vanstraelen
One of the hottest topics at every industry event I’ve attended recently is the threat of FinTech disruptors. As more and more of these small, specialist firms launch – think Revolut, N26 and Seamless (SEQR) – many retail bankers seem concerned that their size and portfolio is hindering them in the battle for customers. Actually, I think it’s quite the opposite, and it’s the wide breadth of services that traditional banks offer consumers, in contrast to FinTechs’ largely single-service offerings, that will prove to be their golden ticket to customer retention and loyalty. By offering a range of services, retail banks ultimately create more opportunities to understand their customers and therefore engage and grow with them – opportunities that single service firms don’t have.
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Gone are the days when organisations could simply promise a speak up culture. Today, fostering a culture of trust, integrity, and a positive work environment…
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In an increasingly inter-connected world, cyber security has become a global threat that knows no boundaries. Cyber criminals now have new channels through which they …
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