Ken van Ierlant
Information technology is just a utility—like water or electricity. We’d all like that statement to be true. When we want to connect to the Internet, we want it to be there—instantly. And most of the time, it is. For the most common applications—e-mail or Web browsing—the Internet can be turned on or off. We can get e-mail on our computers. We can get e-mail on our mobile phones. We can get e-mail from kiosks in airports. We can use the campus e-mail system or gmail. But thinking about IT as a utility is misleading. Thirty years ago, e-mail was an exotic application available only to scientists with access to ARPANET. IT has come a long way since then—just like utilities.
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